0483 966 767
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Privacy Policy
Effective Date: 29/04/2024
This Privacy Policy explains how we collect, use, and protect the personal information of users ("you" or "your") when you interact with our website and services. We are committed to respecting your privacy and maintaining the security of your personal information. By using our services, you consent to the practices described in this policy.
Information We Collect:
We may collect personal information that you provide to us voluntarily, such as your name, contact information, and preferences. We may also collect information automatically through cookies and similar technologies when you visit our website.
How We Use Your Information:
We use the information we collect to provide and improve our services, communicate with you, respond to your inquiries, and personalize your experience. We may also use your information for marketing purposes, to send you updates and promotional materials that we believe may be of interest to you.
Data Sharing:
We may share your information with third-party service providers that assist us in delivering our services. We do not sell, trade, or rent your personal information to others. We may also disclose your information if required by law or to protect our rights or safety.
Data Security:
We employ reasonable security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
Your Choices:
You have the right to access, correct, or delete your personal information. You can also opt-out of receiving marketing communications from us by following the instructions in the communication or contacting us directly.
Children's Privacy:
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.
Cookies:
We use cookies and similar technologies to enhance your experience on our website. You can adjust your browser settings to disable cookies if you prefer.
Changes to Privacy Policy:
We may update this Privacy Policy periodically to reflect changes in our practices. The updated version will be posted on our website with the effective date.
Contact Us:
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at 0483 966 767. By using our services, you agree to the terms of this Privacy Policy.
Last Updated: 03/05/2024
FAQS
How Do I Know My Money Is Secure?
We offer 100% refund if we do not turn up. We also ask for full payment upon booking confirmation to ensure your booking has been secured for you and the calendar is blocked off preventing other bookings for that time frame.
Before confirming your booking we will send you a quote for your confirmation (an invoice will be attached). If you wish to proceed, simply pay the invoice.
Upon your confirmation of your payment, the calendar is blocked off to ensure no accidental double bookings.
Do I Get My Money Back If I Cancel?
Absolutely, 100% refundable on the following terms:
100% refundable with more than 48 hours notice.
With less than 48 hours' notice, a $55 cancellation fee will be incurred due to our inability to fill the reserved placement. Please note that this fee does not encompass flight cancellations initiated by the airline. While changes to dates are permissible, if such changes are made within the 48-hour notice period, the cancellation policy will be applicable to the new date. Any alterations or cancellations made to the new date will be subject to the same policy.
Can you transport more than 2 people?
We state 2 people due to space limitations with luggage. You are welcome to have a third person however, it would be best to contact us prior to let us know the sizes of the luggage you will be using, so we can ensure we are able to accommodate everything.
Are there additional fees if I am not ready at the time of pick up?
We allow a maximum of 10 minutes free of charge. Thereafter a wait fee of $20 will be charge per 10 minutes the driver has to wait.
With collections from the airport, it is important you do not message your driver, that you are ready to be collected until after you have collected your bags and have reached your designated pick up point. Otherwise these fees will apply.
* Flight delays do not apply to this fee and you will not be charged for airline delays.
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