We offer 100% refund if we do not turn up. We also ask for full payment upon booking confirmation to ensure your booking has been secured for you and the calendar is blocked off preventing other bookings for that time frame.
Before confirming your booking we will send you a quote for your confirmation (an invoice will be attached). If you wish to proceed, simply pay the invoice.

Upon your confirmation of your payment, the calendar is blocked off to ensure no accidental double bookings.

Absolutely, 100% refundable on the following terms:
100% refundable with more than 48 hours notice.
With less than 48 hours' notice, a $55 cancellation fee will be incurred due to our inability to fill the reserved placement. Please note that this fee does not encompass flight cancellations initiated by the airline. While changes to dates are permissible, if such changes are made within the 48-hour notice period, the cancellation policy will be applicable to the new date. Any alterations or cancellations made to the new date will be subject to the same policy.

We state 2 people due to space limitations with luggage. You are welcome to have a third person however, it would be best to contact us prior to let us know the sizes of the luggage you will be using, so we can ensure we are able to accommodate everything.

We allow a maximum of 10 minutes free of charge. Thereafter a wait fee of $20 will be charge per 10 minutes the driver has to wait.

With collections from the airport, it is important you do not message your driver, that you are ready to be collected until after you have collected your bags and have reached your designated pick up point. Otherwise these fees will apply.

* Flight delays do not apply to this fee and you will not be charged for airline delays.